Do I have to sign for a year?
No. The best rate is on a 12-month term, and 6–11 month and month-to-month options are also available.
How fast can you deliver?
Delivery in as little as 24 hours, depending on availability.
Does it need power?
No. It runs on solar and battery power. LTE service is required, so we'll ask you about LTE coverage at your site.
What's the difference between the plans?
On Video-Verified, an operator reviews alarm video and follows your call list, including contacting police. Live Talk-Down adds the operator speaking through the trailer speaker.
What if something breaks?
Repair or replacement of trailer equipment that fails in normal use is included at no extra charge. Other service visits are billed at our standard rates, including cleaning cameras or solar panels, relocating the trailer, and damage from misuse, vandalism, theft, accidents, or weather. The renter is responsible for loss of or damage to the trailer from delivery until pickup, including storm and hail damage, and must carry insurance on the trailer, with a certificate of insurance before delivery. Details are in the rental agreement.
What happens in long cloudy stretches?
Our trailers are built with battery systems designed to keep running for multiple days without direct sunlight. Actual run time depends on weather, temperature, battery condition, and camera and alert activity. Extended stretches of heavy clouds, short winter days, or shading can still drain the batteries. If that happens, the unit may shut down, pausing recording, viewing, alerts and monitoring until it recharges. If a battery runs low, it can usually be recharged in several hours with a generator or site power. You can connect your own generator to the trailer's outside charging inlet, following our hookup instructions. If you'd rather we come out, recharge visits are billed as a service call and aren't included in your rental. If your site needs uninterrupted coverage, talk to us before you rent.